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FIELD GUIDE #004 // DECIDE + ANALYSE

Kepner–TregoeSeparate the decision from the diagnosis.

The problem.me Kepner–Tregoe workspace contains two distinct forms of structured thinking: Decision Analysis for choosing among alternatives and Problem Analysis for explaining a deviation. Keeping those jobs separate is the point.

DECISION ANALYSISCHOOSE AMONG ALTERNATIVES
PROBLEM ANALYSISEXPLAIN WHAT CHANGED
REMEMBERSCORES SUPPORT JUDGMENT; THEY DO NOT CREATE CERTAINTY

TWO QUESTIONS, TWO WORKSPACES_

Decision Analysis asks: which available option best satisfies what we must have, what we want, and the risks we can accept?

Problem Analysis asks: what distinguishes where, when and how the deviation occurs from comparable situations where it does not?

CAPYBARA RULE: Do not use a decision score to diagnose a cause, and do not use a causal hypothesis as a substitute for explicit decision criteria.

DECISION ANALYSIS_

01State the objective. Define what decision is actually being made.
02Separate MUSTs from WANTs. MUSTs are pass/fail constraints. WANTs distinguish eligible options.
03Weight the wants. Make trade-offs visible before seeing which option “wins.”
04Score consistently. Compare alternatives using the same scale and definitions.
05Review risk. A high score does not erase implementation risk or uncertainty.

PROBLEM ANALYSIS_

Describe the deviation across WHAT, WHERE, WHEN and EXTENT. For each dimension, compare IS with a useful IS NOT. Then look for distinctions and changes that could explain the boundary.

Possible causes should be tested against those distinctions. A cause that explains one detail but conflicts with several others should lose confidence. The best current fit is still a hypothesis until verification.

CAPYBARA CASE #004_

In The Pond Protocol, Decision Analysis compares pond options using MUSTs, weighted WANTs and risk. In the teaching case, Quiet Marsh / Pond B best satisfies that defined decision structure.

Problem Analysis tackles a different question: why is the current pond condition abnormal? The feeder near the north inlet becomes the best-fitting hypothesis because it matches the observed distinctions. The next move is verification — for example, reducing feeder output and observing whether the deviation changes.

COMMON FAILURE MODES_

Scoring before defining the rules

If weights and criteria move after the preferred option becomes visible, the matrix becomes justification rather than analysis.

Letting MUSTs become soft preferences

A MUST that can be traded away is probably a WANT. Be explicit.

Treating the highest score as an automatic answer

The matrix structures judgment. It does not absorb every uncertainty, political constraint or implementation risk.

Skipping IS / IS NOT

Problem Analysis gets its power from boundaries. “What is different here?” is usually more diagnostic than generating a long list of generic causes.

OPEN KEPNER–TREGOE →